Customer Service | Penton Motor Group

Complaint handling

In all instances please first contact the senior management in the department at your dealership.



If you have a complaint regarding any of our regulated products, please contact:

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452 671560 E-mail: complaints@automotive-compliance.co.uk/

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk/

The address of the Financial Ombudsman Service is;

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info/@financial-ombudsman.org.uk/
Website: www.financial-ombudsman.org.uk/