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Complaints Process
At Penton Motor Group, we are committed to providing excellent customer service. However, we understand that sometimes things may not go as expected. If you have a concern or wish to make a complaint, we are here to help and will do our best to resolve the issue as quickly as possible.
If you have a complaint, please follow the steps below to ensure your concern is handled efficiently:
In the first instance, we encourage you to speak to a member of our team at the dealership where you received our services. They will aim to resolve your issue promptly.
If you are not satisfied with the response from the dealership, or if your issue requires further attention, please contact our Customer Care team:
Email: customercare@pentonmotorgroup.
You can also write to our Customer Care Team
Customer Care, Penton Motor Group, 141 Somerford Road, Christchurch, Dorset, BH23 3PY
When contacting us, please provide the following details to help us investigate your complaint effectively:
We aim to acknowledge your complaint within [Insert timeframe] and provide a resolution as soon as possible. If further investigation is required, we will keep you informed of progress and expected timelines.
If you remain dissatisfied with our final response, you may have the right to refer your complaint to an independent body such as the Motor Ombudsman or Financial Ombudsman Service (if applicable). We will provide you with the necessary details should this step be required.
Your feedback is invaluable to us, and we use complaints as an opportunity to enhance our services. Thank you for giving us the opportunity to resolve your concerns.
For any further assistance, please do not hesitate to contact our Customer Care team.