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1st for Penton Poole

Only one year after opening and Penton Poole are 1st for best customer experience by Citroen UK. The competition is high with over 70 other dealers competing for the same award in the southern region.

All of our teams have been working hard to achieve excellent customer satisfaction, but Poole our newest team have really pulled out all the stops. If you deal with Poole I'm sure you would experienced a warm friendly approach and nothing is ever too much trouble.

Penton's standards are very high, with the customer centre stage, after all without you the customer where would we be. As  the groups Divisional Director of Aftersales , and an employee for 22 years I know only too well that people have plenty of choices so it has always been my mission to make sure we do the very best for our customers. 

Penton's modern facilities have also been key to customers feeling comfortable. A fleet of 30 courtesy cars, Collection and delivery, free local taxi, and team of valeters have been growing and improving over the years to meet, and hopefully beat customer expectations.

The final piece of the plan has to be the fantastic training, from day one we instil in our staff, that we do what we say we will do, for the agreed price, for the agreed time, and with a smile. That is our foundation which we will not compromise on. All our staff are also enrolled on the manufacturer's academy with training plans to help them achieve the very best for our customers. Training is ongoing and never stops.

This is not the first prize aftersales teams have achieved within the few years. For the last three years we have had six apprentices compete for the apprentice of the year award, and two of them have come first. So winning awards is not an unusual practice for us. As part of that success we were also given an award by the Citroen Academy for our commitment to training our staff.  We are the only dealer in the UK to have ever won this award. 

Article by John Laffan

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